Question 1

What is Trobbu Resorts?

Accepted Answer

Trobbu Resorts is the hospitality division of Trobbu, dedicated to the management, development, and operation of luxury boutique properties. Our purpose is to offer authentic, personalized, and sustainable experiences that connect travelers with the essence of each destination.

Question 2

What is the difference between Trobbu Resorts and Trobbu Investments?

Accepted Answer

Trobbu Investments focuses on the fractional ownership model and the commercialization of properties within the Trobbu portfolio, while Trobbu Resorts manages and operates the hotels and villas that form part of the TROBBU Boutique Collection, ensuring a consistent and elevated guest experience.

Question 3

What types of properties are part of the Trobbu Resorts portfolio?

Accepted Answer

Our portfolio includes boutique hotels and luxury villas carefully selected for their design, location, and connection to nature and local culture.

Question 4

In which destinations do Trobbu currently operate?

Accepted Answer

Trobbu currently operates in key destinations across Mexico such as Tulum, Mérida, and the Riviera Maya, with plans to expand into other strategic locations within the country and abroad.

Question 5

What distinguishes the Trobbu experience from other hotel groups?

Accepted Answer

The Trobbu experience blends relaxed luxury, personalized service, and cultural connection. Each property is designed to offer privacy, genuine hospitality, and a true sense of belonging.

Question 6

What does the 'Trobbu Boutique Collection' concept mean?

Accepted Answer

It represents a curated selection of properties with distinctive character, operated under Trobbu's standards of excellence. Each property embodies authenticity, design, and attention to detail while preserving the group's boutique essence.

Question 7

What type of experience can guests expect at a Trobbu property?

Accepted Answer

Guests at Trobbu enjoy a holistic experience: warm and discreet service, thoughtfully designed spaces, and an environment where nature, culture, and well-being blend harmoniously.

Question 8

How does Trobbu ensure quality and consistency across all its properties?

Accepted Answer

We maintain an operational standardization program and continuous training system. Every Trobbu team member is trained under the same principles of hospitality, excellence, and empathy.

Question 9

Does Trobbu have any sustainability or social responsibility programs or certifications?

Accepted Answer

Yes. Trobbu promotes sustainable practices in all its projects, including responsible use of resources, support for local suppliers, and active collaboration with local communities and artisans.

Question 10

Do all Trobbu properties receive the same type of training or hospitality protocol?

Accepted Answer

Yes. All operational and guest service teams are trained according to the Trobbu Boutique Collection standards, ensuring consistency, quality, and authenticity in every interaction.

Question 11

How can I book a stay at any Trobbu property?

Accepted Answer

You can book directly through our official website, www.trobbucollection.com, where you'll find availability, rates, and exclusive benefits for direct bookings.

Question 12

Do all properties offer the same type of stay plan (EP, breakfast included, all-inclusive, etc.)?

Accepted Answer

Each property defines its stay plan according to its concept. Some operate under the European Plan (EP), others include breakfast, and some offer gourmet all-inclusive programs.

Question 13

Are cancellation policies the same across all Trobbu properties?

Accepted Answer

Policies may vary slightly depending on the destination and season. However, all properties share the same philosophy of transparency and clarity in their booking terms.

Question 14

Does Trobbu offer benefits or advantages for booking directly through its corporate site?

Accepted Answer

Yes. Direct bookings on our official website include exclusive benefits such as upgrades (subject to availability), early check-in or late check-out (subject to availability), and personalized pre-arrival assistance.

Question 15

Can I transfer or use stay credits between different properties within the group?

Accepted Answer

Yes, Trobbu credits can be applied to different properties within the collection, depending on availability and the terms of the active loyalty program.

Question 16

What types of experiences does Trobbu offer during a stay?

Accepted Answer

From private tastings and chef's dinners to cultural excursions, nature adventures, and wellness rituals — each property offers unique experiences inspired by its surroundings.

Question 17

Can experiences be booked before arrival?

Accepted Answer

Yes. Our call center team can coordinate personalized experiences prior to check-in, ensuring availability and a schedule tailored to each guest's preferences.

Question 18

Does Trobbu organize private events or retreats at its properties?

Accepted Answer

Yes. Certain properties are designed to host wellness retreats, private celebrations, and exclusive corporate experiences, always with an intimate and personalized approach.

Question 19

Can services be customized (private chef, tastings, transportation, butler, etc.)?

Accepted Answer

Absolutely. All our properties offer the option to customize services in advance to create a fully tailored stay.

Question 20

What actions does Trobbu take to minimize its environmental impact?

Accepted Answer

We promote energy efficiency, reduction of single-use plastics, and recycling programs across all our properties.

Question 21

Does Trobbu collaborate with local communities in the destinations where it operates?

Accepted Answer

Yes. Trobbu partners with local communities and producers to foster economic development and preserve the cultural identity of each region.

Question 22

Do Trobbu properties use local or sustainable products?

Accepted Answer

Whenever possible, we work with local suppliers, organic ingredients, and sustainable materials that reinforce the sense of place.

Question 23

How can I learn more about Trobbu's sustainability or community support projects?

Accepted Answer

You can visit the "Sustainability" section of our website to learn more about ongoing programs, collaborations, and environmental achievements.

Question 24

How can I contact the corporate team at Trobbu Resorts?

Accepted Answer

You can reach us at boutique@trobbucollection.com or by filling out the contact form available on our official website. Our team will get back to you promptly.

Question 25

Where is the group's headquarters located?

Accepted Answer

Trobbu's corporate headquarters are located in Mérida, Yucatán, Mexico, with operational presence in various destinations throughout the country.

Question 26

Does Trobbu have a press or public relations department?

Accepted Answer

Yes. Media representatives can contact our press team at press@trobbu.com for information, collaborations, or interview requests.

Question 27

Who should I contact for partnerships or strategic collaborations?

Accepted Answer

The Corporate Development and Partnerships department reviews proposals at direccion.operaciones@trobburesorts.com, evaluating synergies that add value to our guests and partners.

Question 28

Where can I find job opportunities within the group?

Accepted Answer

The "Careers" section of our website lists current openings and opportunities to join the Trobbu team across our properties and corporate divisions.

Question 29

What are the check-in and check-out times?

Accepted Answer

Our check-in time is 3:00 PM and check-out time is 11:00 AM.

Question 30

What amenities does each villa offer?

Accepted Answer

Each of our villas features 3 bedrooms, a sunken living room, a double-height dining room, a fully equipped kitchen, a private pool, a deck, a terrace, and an outdoor grill.

Question 31

What does All Inclusive mean?

Accepted Answer

Our All Inclusive package allows you to order food and drinks to your villa, as well as enjoy delicious pizzas from our traditional pizza oven, local favorites like marquesitas and esquites, and various themed dinner menus.

Question 32

Is there Wi-Fi in the villas?

Accepted Answer

Yes, all villas have Wi-Fi in the bedrooms and common areas.

Question 33

Can Trobbu villas be booked for groups and events?

Accepted Answer

Absolutely! Our reservations department is ready to create and customize the perfect trip for your group. To receive preferential rates, a minimum of 4 villas must be booked, with the length of stay varying depending on the season. Please contact reservations@resorts.trobbu.com for more details.

Question 34

Is Trobbu pet-friendly?

Accepted Answer

Yes, we love pets at Trobbu! We only ask that pets be under 10 kg. Service dogs, regardless of weight, are welcome with official documentation. A special cleaning fee will apply.

Question 35

Is there parking available?

Accepted Answer

We offer limited free parking for hotel guests. Our parking is monitored 24/7 by security cameras. If you plan to bring a vehicle, please register it during check-in.

Question 36

How far is Trobbu Riviera Maya from the airports?

Accepted Answer

Riviera Maya International Airport is only 37 km from the property, a 35-minute drive. Cancun International Airport is located 120 km from the property, and the trip usually takes about an hour and a half. We can arrange a private driver for airport transfers. If you would like to book, please contact reservations@resorts.trobbu.com.

Question 37

Is it adults-only?

Accepted Answer

No, we welcome everyone at Trobbu, including families. We believe everyone should experience Trobbu — couples, families, friends. We are all Tribu, we are all Trobbu.

Question 38

Is there a beach club?

Accepted Answer

We have agreements that offer preferential rates to our guests at a local beach club. There is a minimum consumption fee per person, which can be spent on food and/or drinks.

Question 39

Are there amenities for the little ones?

Accepted Answer

Yes! At Trobbu we think of the littlest members of the tribe, which is why we have at your disposal upon request prior to arrival: Crib, highchair or booster seat, bottle warmer, sterilizer, baby monitor, changing table/bathing table with tripod, baby robes, pack and play.

Question 40

Where can I find out about activities and offers?

Accepted Answer

You can find information about tours, activities, and events at the reception. You can schedule your itinerary of activities to explore Tulum and its surroundings. You can also contact us at the time of booking to arrange tours and activities at our email reservations@resorts.trobbu.com.

Question 41

What is the minimum age to book a villa?

Accepted Answer

To book a villa, you must be at least 18 years old.

Question 42

What are the check-in and check-out times?

Accepted Answer

Check-in time is 3:00 pm and check-out time is 11:00 am.

Question 43

What services does the Villa offer?

Accepted Answer

Our villas feature three bedrooms with a range of configurations, a dining room, a fully-equipped kitchen, a terrace, and an outdoor plunge pool.

Question 44

Do the villas have Wi-Fi?

Accepted Answer

All villas have Wi-Fi in the bedrooms and common areas.

Question 45

Can Trobbu Villas be booked for groups and events?

Accepted Answer

Absolutely! Our reservations department is ready to create and personalize the perfect trip for your group. At least four villas must be booked with the minimum length of stay depending on the season in order to receive preferred pricing. Contact us at reservations@trobbu.com for more details.

Question 46

Is Trobbu Pet friendly?

Accepted Answer

At Trobbu, we love pets. We kindly ask that dogs weighing less than 10 kg / 22 lbs be kept indoors. Service dogs that exceed this weight are welcome with their official documentation and identification. There is a cleaning fee of $1,500.00 MXN.

Question 47

Is parking available?

Accepted Answer

We have limited free parking available for hotel guests. Our parking is monitored 24 hours a day by security cameras. If you plan to bring a vehicle, please register it during check-in.

Question 48

What is the distance to Querétaro Airport?

Accepted Answer

Querétaro International Airport is 87 km / 54 miles from the property. The journey typically takes 1 hour and 35 minutes. We can arrange a private driver for airport transfers. To book, please contact us at reservations@trobbu.com.

Question 49

Is it adults-only?

Accepted Answer

No. At Trobbu, we love welcoming everyone, including families. We believe everyone should experience Trobbu — couples, families, friends. We are all part of the same Tribe, we are all Trobbu.

Question 50

Do you have any partnerships with local establishments?

Accepted Answer

We have a partnership with Viñedo San Lucas.

Question 51

Are there cribs available for children?

Accepted Answer

We have cribs subject to availability. These can be requested at the front desk.

Question 52

Where can I learn more about activities and programming?

Accepted Answer

You will find information about tours, activities, and events in San Miguel de Allende at the reception, and schedule activities with your butler.

Question 53

What is the minimum age required to book a villa?

Accepted Answer

The legal age in Mexico is 18 years old.

Question 54

What are the check-in and check-out times?

Accepted Answer

Check-in time is 3:00 pm and check-out time is 11:00 am.

Question 55

What services does the Villa offer?

Accepted Answer

Trobbu Costa Yucatán offers beachfront accommodations with spacious living areas, a private pool, a terrace with ocean views, and direct beach access. Guests can enjoy daily housekeeping, a personalized concierge, and the option of having a chef prepare their meals if ingredients are provided. It's the ideal place for a peaceful stay surrounded by nature and comfort.

Question 56

What does All Inclusive mean?

Accepted Answer

We offer the All Inclusive package, with which you can order food and drinks to your Villa, as well as order pizzas from our traditional pizza oven, marquesitas and traditional esquites of the area and different themed dinner menus.

Question 57

Is there Wi-Fi in the villas?

Accepted Answer

That's right. Wi-Fi is offered in the bedrooms and common areas.

Question 58

Can Trobbu villas be booked for groups and events?

Accepted Answer

Absolutely! Our reservations department is ready to create and customize the perfect trip for your group. To receive preferential rates, a minimum of 4 villas must be booked, with the length of stay varying depending on the season. Please contact reservations@resorts.trobbu.com for more details.

Question 59

Is Trobbu pet-friendly?

Accepted Answer

At Trobbu, we love pets. We kindly ask that you only bring dogs under 10 kg. Assistance dogs that exceed the weight limit are welcome with their official documentation and identification. A special departure cleaning fee of $1,500.00 MXN will be charged.

Question 60

Is there parking available?

Accepted Answer

We offer limited free parking for our hotel guests. Our parking lot is monitored 24 hours a day by security cameras. If you plan to bring your vehicle, please register it during check-in.

Question 61

How far is Trobbu from Mérida airports?

Accepted Answer

Mérida International Airport is only 79.8 km from the property. The journey typically takes 1 hour and 10 minutes. We can arrange a private driver service for airport-hotel-airport transfers at an additional cost. To book, please contact us at reservations@trobbu.com.

Question 62

Is it adults-only?

Accepted Answer

No. At Trobbu Costa Yucatán, we welcome everyone, including families. We believe everyone should experience Trobbu — couples, families, friends. We are all part of the Tribe, we are all Trobbu.

Question 63

Is there a beach club?

Accepted Answer

We are a beachfront property. The villa has direct access to the sea.

Question 64

Are there cribs available for children?

Accepted Answer

We have cribs available for loan, subject to availability. These can be requested at the time of booking or upon arrival.

FAQ's